Standard Terms & Conditions for business consumer contract
1.1 “Client” means the individual or organisation who buys or agrees to
buy goods or services from the contractor and who will be responsible for
all payments to the contractor unless otherwise notified in writing prior to
1.2 “Contractor” means Eezeegrip (UK) Limited.
1.3 “Contract” means the contract between the Contractor and the client
for the purchase of goods and services incorporating these Terms and
Conditions. By allowing Eezeegrip (UK) Ltd to undergo any works, the
client accepts all Terms and Conditions and enters into said contract.
1.4 “Goods” means the articles that the client agrees to buy from the
1.5 “Services” means the provision of wet pour rubber installation
services by the contractor
1.6 “Terms and Conditions” means the terms and conditions of sale set
out in this document.
2.0 Nothing in these Terms and Conditions shall affect the client’s
2.2 Any issues with the service or goods must be reported at the earliest
opportunity in writing to the contractor. If necessary, The contractor will
need to carry out a full site inspection and report which will be arranged at
a date convenient to the contractor. If our findings are the fault of the
contractor, the contractor will conduct extra work as deemed sufficient to
remedy the fault at no charge to the client but at a date convenient to the
contractor and only if full payment is received prior to additional works or
2.3 The Contractor reserves the right to final judgment on any issues
raised. Clients are free to obtain a second opinion at their own cost.
2.4 Warranty Terms. Any repair works covered under warranty will be
carried out by the contractor on a mutually convenient date. A usage cost
percentage is applied to warranty repairs. 0-2yrs a 100% of the repair is
covered. 3-5yrs a 70% of the repair is covered. 6yrs and above a 30% of
the repair is covered. Warranty does not cover wear and tear, damage or
vandalism as a result of misuse.
2.5 Full payment for chargeable repairs is due prior to commencing and is
not covered by any warranty
2.6 All timber play furniture, bespoke or otherwise is subject to a 5yr
Guarantee against rot and fungal decay. All necessary steps are taking
during installation to help prevent rot or fungal decay and only quality
assured external timber is used and is fit for purpose. Damaged and
vandalised components as a result of misuse is not guaranteed. Any
components replaced under the guarantee will be free of charge under said
guarantee and is subject to installation labour charge only.
3.0 Price and Payment
3.1 The client agrees to pay the contractor the contract sum together with
any vat properly chargeable upon the contract sum
3.2 Payment of the total sum less any deposit paid shall be made to the
contractor on completion of works. The client shall not be entitled by any
reason of any alleged minor defect to withhold any proportion of
the contract sum.
3.3 The client will pay the contractor interest of the rate 8% above the
banks base rate per month for all outstanding sums from the due date until
3.4 Prices will remain fixed for 90 days after the date of the quotation.
Acceptance prior to that date will ensure no increase in the cost of works
specified. If the cost to the contractor of carrying out the contract is
subsequently increased by increases in the cost of materials, labour, and
any other factor outside the contractors control, then the contractor shall
notify the client before undertaking any work to which the increase will
apply and the client may require the contractor to discontinue the work and
shall pay the contractor only for the work carried out.
3.5 Title and ownership of materials and equipment will not pass to the
client until payment has been received in full. Legal proceedings may be
taken to recover the financial equivalent of materials and services unpaid
3.6 The client can cancel the contract with reasonable notice. Any
deposits paid are non-refundable. The client agrees to pay any losses and
costs the contractor suffers because of the cancellation.
3.7 The client will pay a deposit of 50% of the quotation on booking, to
cover materials etc and secure the booking. Deposits are non-refundable if
the client cancels the works. Unless other agreements are made in writing
4.0 General Conditions
4.1 The contractor agrees to use materials that are suitable for the
intended purpose. Some materials used are a recycled rubber granules.
4.2 The contractor will carry out work in accordance with health & safety
regulations and will take reasonable steps to minimise environmental
disturbance, nuisance and pollution.
4.3 The contractor will not accept responsibility for damage to the client’s
premises arising from third parties employed directly by the client. The
client will be liable for any damages to works and or delay caused by third
parties employed directly by the client.
4.4 The contractor will carry out a site risk assessment and will ensure
all health and safety regulations are met.
4.5 The client confirms that the site is free from known hazards or
obstructions, which are not discoverable on visual inspection of the site.
The contractor cannot be held responsible for any unforeseeable or
unknown obstructions and any reasonable additional costs that may incur
by the contractor as a result. Any obstructions or hazards will be agreed
with the client in advance. If the client is aware of unseen obstructions or
hazards they must notify the contractor in writing prior to commencing.
If the contractor discovers any hazards or obstructions, which was not
reasonable foreseeable, this will be deemed to be a factor outside the
contractors control. Should the client not agree to any
reasonable variations or additional costs caused by unforeseen hazards or
obstructions, the contractor will be entitled to discontinue works with
immediate effect and the client will pay the contractor only for work
4.6 Polyurethane binder used is uv sensitive and may undergo minor
colour changes in direct sunlight. Different batch resins may drain at different rates.
Fumed Silica used to apply the rubber to
any vertical can alter the colour blend permanently. Batch number changes
may differ in colour slightly.
4.7 Be aware that, although small level inconsistencies can be removed, all
flooring products installed, will follow the contours of the existing sub
base or surface and is a porous product. Because the material is laid by
hand, there is a tolerance of 3mm either side of any level surface.
The appearance of RonaDeck Resin Bound Surfacing samples and materials are dependent on the colour, shade and grading of individual aggregates supplied to Ronacrete Ltd by its suppliers. Being largely natural aggregates, the appearance may be variable within batches and from batch to batch and uniformity of appearance should not be expected. Darker aggregate blends are less likely to show tyre marks. RonaDeck Resin Bound Surfacing is hand finished with a steel float and some variation in finished levels is to be expected. Levels variation may be accentuated in certain natural and artificial light conditions, such as at sunrise or sunset or when lighting is set into the surfacing or vehicle headlights at night.
Any issues regarding the existing sub base or surface, must be brought to the
attention of the ‘contractor’ prior to work commencement. Artificial Grass
and Wet Pour Rubber installations may require seams to be present within
the layer. These seams will be made as subtle and non visible as possible,
but will be present. Artificial Grass is laid in the direction of least wastage,
to keep the costs to the 'client' as keen as possible.
Any Wet Pour Rubber and Resin Bound Stone patch repairs may alter in
colour slightly as it will be a fresh mix and requires weathering in.
5.1 The client must provide reasonable access to mains electricity and
water on site. The cost of providing electricity and water will be borne by
5.2 The client will allow the contractor access as near to the working site
as possible and within the agreed working hours and throughout the stated
5.3 The client must provide necessary parking permits, parking spaces or
parking tickets for the vehicles of the contractor for the duration of the
contract. If the contractor receives any parking tickets due to the failure
of the client to supply such permits, the client will reimburse the contractor
for these charges.
6.1 The client is responsible for obtaining any necessary consent for the
implementation of works as described in the contract or specification of
works from the local authorities and for ensuring that the implementation
of works is in accordance with the provisions of any by-laws. Planning
regulations shall not be responsibility of the contractor. The client is also
responsible for confirming ownership of the land to be worked upon.
7.1 The contractor will give the client an estimate of the duration of the
contract but shall not be liable for any delays for any reason whatsoever
that are beyond the contractors reasonable control, such as adverse weather
or adverse or difficult site conditions not reasonably foreseen by the
7.2 If the client wishes to delay the contract they must notify the
contractor within seven days prior to the commencement date. If the client
does not give reasonable notice, the client will pay the labour costs for the
amount of days delayed.
8.1 All original designs, drawings, specifications, photographs and any
written material will remain the property of the contractor. The contractor
reserve the right to use any such material for promotional purposes or for
any other purpose.
9.0 Force Majeure
9.1 The contractor shall not be liable for any delay or failure to perform
any of its obligations if the delay or failure results from events or
circumstances out of reasonable control, including but not limited to acts
of God, strikes, accidents, war, fire, breakdown of machinery or shortage
or unavailability of materials from a natural source of supply and the
contractor shall be entitled to a reasonable extension to its obligations.
10.1 It is important that the client reads and understands the Terms and
Conditions and any documents that will apply to the contract before